Frequently Asked Questions

Booking is simple and instant! Just follow these steps:

• Search for your desired location using our search bar
• Select your check-in and check-out dates
• Browse available properties and click on one you like
• Review the property details, amenities, and pricing
• Click "Book Now" and complete the payment
• Receive instant confirmation via email and SMS

Your booking is confirmed immediately after successful payment!

Yes! You can modify or cancel your booking through your account dashboard. Please note:

• Free cancellation: Available up to 24 hours before check-in for most properties
• Modifications: Subject to availability and may incur additional charges
• Cancellation fees: Apply for cancellations made less than 24 hours before check-in

Each property may have specific cancellation policies, so please review them before booking.

After successful booking:

• You'll receive an instant confirmation email with booking details
• SMS notification with booking reference number
• Access to host contact information
• Check-in instructions and property directions
• Ability to manage your booking from "My Trips" section

Standard times are:

• Check-in: 2:00 PM onwards
• Check-out: 12:00 PM (noon)

However, times may vary by property. Specific check-in/out times will be displayed on the property page and in your booking confirmation. Early check-in or late check-out may be available upon request and subject to availability.

We accept multiple secure payment options:

• Debit/Credit Cards (Visa, Mastercard, Verve)
• Bank Transfer
• USSD
• Mobile Money
• Paystack & Flutterwave

All transactions are encrypted and secured for your protection.

Absolutely not! We believe in complete transparency. The price you see is exactly what you pay. This includes:

• Nightly rate
• Service fee (clearly stated)
• Applicable taxes

All costs are broken down clearly before you complete your booking. No surprises!

Payment is processed immediately upon booking confirmation. You'll receive:

• Instant payment confirmation
• Digital receipt via email
• Transaction reference number

For security, we use industry-standard payment processors to handle all transactions.

Our refund policy depends on when you cancel:

• More than 24 hours before check-in: Full refund minus service fee
• Less than 24 hours before check-in: 50% refund
• No-show: No refund

Refunds are processed within 5-7 business days to your original payment method. Some properties may have different policies which will be clearly stated.

All properties on GoBook.ng undergo a thorough verification process:

• Physical inspection by our team
• Document verification from property owners
• Photo and amenity accuracy checks
• Background checks on hosts
• Verified badge displayed on property listing

We only list properties that meet our quality and safety standards.

Amenities vary by property, but commonly include:

• Wi-Fi internet access
• Air conditioning
• Hot water
• 24/7 electricity (or backup generator)
• Secure parking
• Kitchen facilities
• Security

Full amenity lists are displayed on each property page. Premium properties may include additional features like swimming pools, gyms, or concierge services.

While we provide comprehensive photos and virtual tours for most properties, physical viewings before booking are generally not available. However:

• All photos are verified and accurate
• Detailed property descriptions are provided
• Guest reviews offer honest feedback
• Our customer service can answer specific questions

Our verification process ensures what you see is what you get!

We take accuracy very seriously. If the property doesn't match the listing:

• Contact our 24/7 support immediately
• Document the discrepancies with photos
• We'll work to relocate you to a comparable property
• Full refund if we cannot provide suitable alternative

Your satisfaction and safety are our top priorities.

Yes, creating an account is required for booking. Benefits include:

• Faster checkout for future bookings
• Easy access to your booking history
• Saved payment methods
• Wishlist for favorite properties
• Exclusive deals and promotions
• Direct messaging with hosts

Creating an account is free and takes less than a minute!

To reset your password:

• Click "Forgot Password" on the login page
• Enter your registered email address
• Check your email for the reset link
• Click the link and create a new password

If you don't receive the email within 5 minutes, check your spam folder or contact our support team.

Absolutely! We use bank-level security to protect your data:

• 256-bit SSL encryption
• Secure payment gateways
• No storage of complete card details
• Regular security audits
• Compliance with data protection regulations

Your privacy and security are paramount to us. Read our Privacy Policy for more details.

Yes! Use our Wishlist feature to save properties you love:

• Click the heart icon on any property
• Access your saved properties from "My Wishlist"
• Get notifications when prices drop
• Share your wishlist with travel companions

Listing your property is easy:

• Click "List Your Property" in the menu
• Create a host account or login
• Fill in property details and upload photos
• Set your pricing and availability
• Submit for verification
• Go live after approval (usually within 24-48 hours)

Our team will guide you through the entire process!

To host on GoBook.ng, you'll need:

• Valid identification (NIN, Driver's License, or Passport)
• Proof of property ownership or authorization to rent
• Property address and documentation
• High-quality photos of the property
• Bank account for receiving payments
• Property must meet our safety and quality standards

Listing your property is completely FREE! We only charge a small service fee when you receive a booking:

• No upfront costs
• No monthly subscription fees
• Competitive commission rates
• You only pay when you earn

Contact our host support team for detailed commission structure.

Payment schedule:

• Guest payment is processed immediately upon booking
• Funds are held securely by GoBook.ng
• You receive payment 24 hours after guest check-in
• Payments are transferred directly to your bank account
• Full transaction history available in your host dashboard

This ensures both host and guest protection.

Absolutely! You have full control:

• Set your own nightly rates
• Create seasonal pricing
• Offer weekend or long-stay discounts
• Block dates when unavailable
• Set minimum and maximum stay requirements
• Update pricing and availability anytime

We also provide pricing recommendations based on market data to help you maximize earnings.

We're here to help you succeed:

• 24/7 dedicated host support team
• Professional photography services (available)
• Marketing and promotion of your property
• Guest communication tools
• Performance analytics and insights
• Host community and resources
• Protection against damages and liability